We temporarily closed Promhills on 23 March 2020 and will reopen on 1 June 2020, as per Victorian guidelines.
The temporary closure has allowed us to implement new and enhanced procedures and policies and undertake Infection Control Training with the Department of Health to ensure that, being here will be as safe as it possibly can be, for both us and you. A lot of the procedures below were already in place, however, some have been enhanced since the Covid-19 pandemic, and more guests are asking about our policies.
We are lucky, and proudly promote, that our rural environment and intimate setting assists us greatly with social distancing. We have 5 separate guest cabins, each accommodating a maximum of 2 people, therefore, there is a maximum of 10 guests on the property at any one time, plus our family of 3 who live onsite. This gives us approximately 1250m² of space per person, if we are at full occupancy.
All our three cabins and two glamping tents are self contained and not serviced during your stay, unless you are staying for more than 7 nights, so once you have your key, no one else enters your accommodation until after you've departed (unless requested/required by you for assistance or a maintenance issue).
Staff and contractors are instructed to not present to work if unwell and will undergo temperature checks regularly. A bottle of hand sanitiser is in the office which the staff will use prior to and post interacting with guests, and guests are also welcome to use it if they have a need to come to the office.
We take standards for hygiene and cleanliness very seriously. We employ a professional cleaner to clean our cabins post stay. We are allowing a minimum of 24 hours between guests checking out and new guests arriving into the same cabin. This allows for a deeper clean and enhanced sanitation between each guest where all surfaces are wiped with antibacterial products with extra attention to high touch surfaces such as table tops, door handles, light switches, remote controls. Once a room is professionally cleaned post guest departure, it is then sprayed with antibacterial disinfectant mist and locked. It is not entered again until early morning on the day of the next guest arrival when it is checked and all surfaces are again wiped with antibacterial solution.
Our bed sheets, pillow cases and towels are professionally cleaned by a third party industrial laundry who operates to AS4146 standards, which includes thermal disinfection and bacterial testing. Doona covers are also replaced and washed between every guest using high temperature machine wash, air dry and high temperature steam iron press.
Prior to arrival & during your stay: We have introduced contactless stays and keysafe check in and check out, so you do not have to come to the office to receive or return your key. However, our insurance policy insists we must retain a copy of all guests photo ID for the duration of their stay, and our Prescribed Accommodation license requires we keep an accurate guest register in case of emergency, so you will need to provide a copy of your photo ID (driver’s license, proof of age card, passport or other government issued identification that shows the full name and photograph of the person whose name is on the booking and who will be staying at the property). Once we receive your identification, we will provide you with a pin code and instructions on how to get your key and gain access your accommodation. Check-in is after 2pm, if you let us know a rough ETA we can ensure the lights/heating/cooling are on, as appropriate to the weather and your expected arrival time.
We are onsite most of the time and available during waking hours (preferably via SMS), but also welcome you to come to the office if you require, however, we do ask that you respect our health too and do not come to the office if you are feeling unwell.
We reserve the right to request to temperature check any person on the property who appears to have flu like symptoms and will deny entry to anyone who presents with fever or similar symptoms on arrival. We will call for medical assistance or ambulance if we deem warranted. If you have any symptoms that require medical advice during your stay, the Foster Medical Centre can be contacted on 03 5682 2088. There are pharmacies in both Foster and Fish Creek.
Our promise - Book with confidence: If you make a future booking and there are government travel restrictions in place at the time of your booking, we will gladly credit the amount paid towards a new booking, within 12 months of travel restrictions being lifted. If you are unwell just prior to your booking and you provide us with a note from your doctor or Covid testing clinic, we will work with you to postpone your booking to a new date.